Refund policy

Effective Date: November 28, 2024

At Brennan’s Irish Stout, we are committed to providing high-quality products and excellent customer service. Please review our Refund Policy carefully to understand your rights and obligations regarding returns and refunds.

1. Eligibility for Refunds
   Refunds are only applicable for defective, damaged, or incorrect products delivered to you. To be eligible for a refund, you must:

   • Submit a request within 14 days of receiving your order.
   • Provide proof of purchase, such as a receipt or order confirmation.
   • Ensure the product is unused and in its original packaging unless it is defective or damaged upon receipt.

2. Non-Refundable Items
   The following items are not eligible for refunds:

   • Perishable goods, such as food or beverages, unless defective or damaged during delivery.
   • Gift cards or promotional items.
   • Any product returned outside the eligibility period or without proof of purchase.

3. Refund Process
   To request a refund:

   • Contact us at info@thebrennansbrewery.com with your order details and a description of the issue.
   • Include photos of the defective or damaged product, if applicable.
   • Once your request is reviewed and approved, we will process your refund to your original payment method within 7–10 business days.

4. Shipping Costs

   • If a refund is approved due to our error (defective, damaged, or incorrect product), we will cover the return shipping costs.
   • For other returns, you are responsible for covering the shipping costs.

5. Exchanges
   If you receive a defective or incorrect item, we will gladly exchange it for the correct product. Please contact us at info@thebrennansbrewery.com for assistance.

6. Refund Denials
   Refunds may be denied if:

   • The product is returned in a condition that does not meet our refund eligibility criteria.
   • You fail to provide the necessary proof of purchase or requested documentation.

7. Contact Information
   If you have any questions about our Refund Policy, please reach out to us at:

   • Email: info@thebrennansbrewery.com
   • Address: Enniscorthy, Co Wexford, Ireland

We are here to ensure your experience with Brennan’s Irish Stout is exceptional. Please don’t hesitate to contact us for any concerns regarding refunds or exchanges.